Needed some document to be sent overseas, was advised by a team member that I would recieve them in the time frame I had. To find out that I will not receive my documents in time. Therefore unable to attend my visa appointment. Several emails sent, alongside online chat to be cut off. Poor service, total of 2 weeks turnaround and as of yet no acknowledgement. I do need further documents translating and apostille but I will search for another company. Complaint logged, no response.
Date of experience : 29 August 2024
29 Aug 2024i needed the full embassy service,they take a little time to answer the phone and emails during the peak summer months but apart from that i highly recommend them.
Date of experience : 01 August 2024
13 reviews 13 Apr 2024Had to get an urgent Apostille and had very tight time window to get this done, l found Hgue very efficient,excellent service, grat customer services and easy to do .Had to phone a couple of times and it was great to have a person on the line and not a machine, helpful staff every time .Think this was Lewis or Luke who helped me .Would use them again if needed very pleased.
Date of experience : 08 April 2024
22 Dec 2022I am giving a 1 star review due to The Hague Apostille service not following data protection. I had asked for my documents to be scanned and sent via PDF. I received my scans but also another person's (ACRO and marriage certificate). When I rang the office to highlight this I was told that 'there is a glitch in the scanning system and it sometimes sends out the next scanned document as well as the requested scan.' I was shocked that data protection protocols were not being followed or any breach being taken seriously. I have sent a complaint about this to the company also and as yet they have not responded.
Date of experience : 16 December 2022
12 Dec 2022Due to delays in my immigration procedure, this is the second time I am ordering an apostille for my ACRO certificate. Everything is processed timely and very carefully. I can only recommend this service. The staff is very helpful and very nice. Thank you, my order arrived today with DHL.
Date of experience : 11 December 2022
25 Sept 2021First of all , the reason for this review is to thank Hague apostille for dealing with my requirement efficiently and professionally. The document arrived when they said it would and the cost was far more reasonable than others. Not forgetting the helpfull staff when I cancelled my order then had to replace it again . Thank you all.
Date of experience : 25 September 2021
31 Mar 2021As soon as you open the page it automatically adds a charge of £12.00 to your cart although you haven't bought or ordered a single item. There is no explanation anywhere as to why this charge is there. Clearly its a way to scam people out of money unless you noticed it before placing and paying for an item. Avoid unless you want to lose money for items you didn't order.
Date of experience : 31 March 2021
27 Nov 2021I had my marriage certificate apostilled with Hague Apostille. They got it from me on Thursday and I got it back on Saturday. All the questions I asked throughout the process (calls, online chat) were answered clearly and professionally.
Date of experience : 27 November 2021
16 Jul 2023I am giving a one star review as it took over three weeks to get my documents apostilled. I should have just done it my self and it would have taken one third of the time. I basically paid extra money for my visa process to be delayed, big regrets.
Date of experience : 14 June 2023
Reply from Hagueapostille
Thank you for your review. I believe this order included embassy attestation in addition to an apostille certificate. Embassy attestation is quoted as taking 7 to 10 working days. In the peak summer months this can extend to 10 to 15 working days and we do update our website and email replies to reflect this during peak periods.
We are sorry your order took longer than you expected. We are always looking for ways to improve how we state timescales and will soon be launching a portal for all customers to view the status of their order each step of the process to increase transparency.
Thank you for taking the time to leave us a review.
39 reviews 29 Jan 2024I have made a few phone calls and spoke with Chris, he has been so so helpful. I have also just had an online chat to solve an issue again fantastic service so far.
Let’s hope the delivery is good too.
Highly recommend so far, thank you Gill
Date of experience : 29 January 2024
1 Feb 2022Scam. Simply cheating company. I order Apostille (£54) and Birth Certificate Translation (£60). Before I place order I was contacted with them few times to make sure that I understand everything fine and I place my order correctly. I was explaining that I need this for Romanian Embassy to make documents for my son. They send me email so I do everything step by step like person on chat tell me. I receive documents, everything was looking fine. So I go to Embassy where I find that this documents are not legal and this person which is making translation has no permission to do this kind of documents. So I paid for false documents. I try contact with them again on the phone and on chat. And they said me that I must paid again to make new translation. When I ask for refund they said that I don’t get nothing or they closing chat online and I don’t have any feedback. I’m sorry because I loose money and I’ve got fake documents. Romanian Embassy said clear, documents are not legal so they can’t approve this.
Date of experience : 01 February 2022
18 Nov 2022I sent a Court Order for an Apostille. After more than 2 weeks (turn around time listed on website is 2-3 days), the order is returned certified by a lawyer, who writes, " The contents of this document were found to be accurate when compared to the records held at high court Queens bench", turns out Hague Apostille didn't get certification from the Queens Bench, but relied on the same lawyer who sent me the order, to certify it! And somehow got another lawyer to have their name on the certificate, rather than reveal who really attempted this authentification.
My advise. fact check after you receive Apostille documents from this company, ask the question, "Who certified this."
Date of experience : 16 November 2022
25 Jul 2023Took ages, different members of staff telling me and promising me different things.
Date of experience : 25 July 2023
Reply from Hagueapostille
Thank you for your review. If you can email us or chat online with us, and provide your order number, we will be happy to discuss your order. Occasionally an order can be delayed by factors outside of our control, such as missing information or incorrect documents supplied. We are happy to clarify what happened in your case if you contact us.
In most cases apostille order complete the next working day ready to be dispatched.
17 Dec 2022I was abroad and I needed UK legalization services for an official document. On their website, Hague Apostille Service explicitly advertise that they provide the services that I needed (let’s call them A and B) for that exact type of document.
So I placed an order, paid £84 fees plus £50 for international return postage, specified on the order form that I wanted services A and B, and sent them the original document by courier (€20+ postage).
12 days later I received an envelope from Hague Apostille Service. To my astonishment, I saw that instead of A and B, the company had applied services C and D to my document, without any explanation.
I emailed them to ask why they didn’t provide the services that I ordered and paid for. Their customer service replied that “sadly” they are unable to do A, but their solicitor “would only be happy” to do C and D instead. And that if I go to a UK solicitor to do A and send it to them, they will do B “free of charge” “as a gesture”.
[So: they expect me to pay twice for A, once for B, plus four times postage, plus travel costs to the UK – but B would be “free of charge” and that is “a gesture”. Brilliant.]
I wrote back to ask why they decided to send me something I didn’t order without confirming me with me first, and to tell them that I want my money back. They replied that “sadly” they can’t do A, so they decided to send me C and D “to avoid further delays” (?!). And that they will refund A and B only when they receive C and D from me.
I posted C and D to them (another €20+) and emailed them the postage receipt, together with a complaint for mishandling my order, misleading advertising, and wasting my time and money. I clarified that I expect a full refund for A and B, as well as for the postage to return C and D, which was their mistake. They said that “sadly” they don’t refund return postage fees.
I replied that sadly according to the Consumers Act 2015 all return costs should be covered by them, as they are in breach of contract.
The next message I got was from a manager, who confirmed that I would get a full refund for the initial order, which I received the next day.
So all in all, I wasted three weeks and more than €40 in pointless postage — all because Hague Apostille Service advertise services that they “sadly” don’t provide. As for their customer service… sadly it’s bonkers.
Date of experience : 25 August 2022
